Frequently Asked Questions

For many small and medium size businesses, deploying Software as a Service (SaaS) provides the benefits of an enterprise-class solution without the enterprise IT budget. When Cloudos is deployed via SaaS, your Cloudos system is hosted on the cloud and can be accessed from any web browser on any Internet-connected device. You can pay as you go, and easily scale resources up or down based on growth or changing business needs. Free yourself from the complexities and costs of managing hardware and maintaining software. Additionally, a SaaS deployment enables Cloudos to ensure the highest levels of security, availability, and performance.

You are billed based on:
Subscription fee – Cloudos charges monthly and yearly subscriptions fee based on the number of users and apps you are subscribing to.

You get access to our scalable cloud infrastructure including hosting, incremental daily backups on two continents, email integration, top security, 24/7 monitoring and a control center to manage your Cloudos environment. Your Cloudos instance is upgraded on demand to benefit from new features at your convenience.

You get access to our support by email or live chat in application. Our support teams are available from Monday to Friday, 24/5, in English and Khmer.

A user is defined as an employee or a supplier who has or will have access to Cloudos in create and/or edit mode. External users (such as clients or suppliers who are portal users) are not counted in the number of users. For example:

  • An employee who reports their expenses or timesheet is counted as a user;

  • A third party accountant who uses Cloudos to work on your numbers will be counted as a user;

  • Customers and suppliers that have access to their invoices on-line will NOT be counted as users;

  • Visitors to the Cloudos website will NOT be counted as users.

Some Apps are built on top of others, meaning those Apps require their parent App to operate. For example, eCommerce is dependent on the Website App. In order to activate eCommerce, you will also need to install Website to inherit its parent functionalities.

Of course! Our support team is able to guide you during implementation in order to setup your domain URL (www.yourdomain.com) using Cloudos based on how you plan to manage your emails using the same domain name.